Terms of Use

These Terms and Conditions describe the rules that apply when you use the Wixstars online casino platform. They set out the contractual relationship between us and registered users, explain account responsibilities, and explain how promotions, payments and disputes are handled. By using the site or creating an account you agree to comply with these terms and any additional rules that apply to specific services.

Account responsibilities

We require accurate and complete information when you register and at all times while your account is active. You are responsible for keeping your login details secure and for any activity that occurs under your account. If you suspect unauthorised access you must notify us immediately using the support channels available in your account area.

We may restrict, suspend or close accounts that breach these terms, that appear to be fraudulent, or where we reasonably suspect misuse. Account limits, deposit caps and wagering limits may be applied at our discretion or at your request for safer play.

Eligibility requirements

To use Wixstars you must be of legal age in your jurisdiction and be permitted to gamble under local law. We will not accept applications from persons who are prohibited from online gambling in their country of residence. Registration may be refused or closed where eligibility cannot be verified.

Acceptable platform use

Users must not use the site for any illegal purpose, to launder money or to attempt to manipulate games or promotions. Automated tools, multiple-accounting and collusion are strictly prohibited. You must not post abusive, defamatory or offensive material in any community areas.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that apply to each offer. These may include eligibility criteria, wagering requirements, game restrictions, maximum bet limits and expiry periods. We reserve the right to refuse bonus funds, claw back bonus-related winnings or void a promotion where we suspect abuse or error.

Deposits and withdrawals

Payment methods, minimums and processing times vary by method and jurisdiction. Deposits may be required before play; withdrawals are subject to verification checks and any applicable limits. Where required we will request identity documents before processing withdrawals and we may refuse or delay payments until checks are complete.

Verification and security

We may ask for proof of identity, proof of address and proof of payment method. These checks are routine and intended to protect your account and comply with our obligations. We use standard security measures to protect personal data, but you must also take steps to secure your account credentials.

Dispute resolution

If you have a complaint please contact our support team in the first instance. We will aim to investigate and respond promptly. Where we cannot resolve a dispute directly we will offer details of any independent complaints procedure that applies, subject to applicable law and availability in your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Significant changes will be notified through the site or by email where reasonably possible. Continued use of your account after changes are published constitutes acceptance of the updated terms. If you disagree with any change you should stop using the service and contact support.