Get in Touch With Our Team
Need help? Our support team is on hand to assist with questions, account-related issues, technical concerns, or general feedback. We can help with verification, payment enquiries, responsible gambling support, and privacy requests, and will do our best to resolve matters in your favour. Contact channels include email, phone and live chat; our organisation operates an authorised customer centre for player enquiries and will reply promptly to logged requests. Live chat tends to be fastest for simple queries.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (account, verification and technical; expect reply within 24 hours) |
| General Enquiries | [email protected] (billing and general questions) |
| Affiliate Enquiries | [email protected] (partnerships and reporting; response within 48 hours) |
| Phone | +44 20 7946 0831 (Mon-Fri, 09:00-18:00 UK time) |
| Working Hours | Mon-Fri, 09:00-18:00 |
Support via Email
Email is the preferred contact method for detailed requests, account-related issues, or when you need to send documents. Please include a clear subject line and full, up-to-date contact details to avoid delays. For support contact [email protected] and attach any relevant files; we’ll respond as soon as possible with the next steps.
Contact Form
Response Time
Our support team aims to reply to routine enquiries within one business day. Simple account or payment questions are often resolved the same day, while more complex cases, such as disputes or verification checks, may take longer depending on the investigation required. Please allow up to several business days for detailed or escalated matters.
Feedback
We’d love to hear your feedback on Wixstars. Share any suggestions, ideas or issues you spot - we read every message and use your input to improve the site, promotions and overall experience. Your reports help shape future features and fix problems quickly. Send comments via our help channels and know that every suggestion is reviewed carefully.