Privacy Statement

Welcome to the Wixstars Privacy Policy. This page explains how we collect, use and protect personal information when you create an account, play games or use our services. We are committed to safeguarding your privacy and setting out clearly what data we hold and why.

Types of data we collect

We collect information you provide directly and data gathered automatically when you use our site. This helps us operate accounts, process transactions, and maintain security.

Personal data

Personal data includes your name, date of birth, address, email, phone number and any identity documents submitted for verification. We also retain account credentials and communications you send to our support team.

Technical data

Technical data covers device information, IP address, browser type, operating system, login times and location data derived from IP. We use this to deliver the service and protect accounts from fraud.

Transactional data

Transactional data covers deposits, withdrawals, payment method details, wager history and game activity. We record transaction amounts and timestamps to process payments and meet our operational requirements.

How we use your information

We use personal and technical data to: create and manage your account, verify identity where required, process payments and withdrawals, provide customer support, detect and prevent fraud, meet legal and regulatory obligations and improve our services. We do not use your data for purposes unrelated to running the account without your consent.

Data protection and storage

We take reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or destruction. Access to personal data is restricted to authorised personnel and third-party providers who perform services on our behalf. Data is stored securely and access is logged and monitored.

Cookies and tracking technologies

We use cookies and similar technologies to provide essential site functions, remember preferences and analyse site use. Some cookies are necessary for security and account functionality, while others help us improve user experience and measure marketing effectiveness. You can manage cookie preferences through your browser, but disabling certain cookies may affect site functionality.

Your rights

You have rights in relation to your personal data, including the right to access personal information we hold, request correction of inaccurate data, object to processing in certain circumstances and request restriction of processing. You may also request portability of your data where applicable.

Access, correction and deletion

To request access, correction or deletion of your personal data, contact our support team through the account help centre. We will respond within a reasonable timeframe and may ask for proof of identity before fulfilling requests to protect your account and privacy. In some cases we may retain certain information where required by law or to resolve disputes.

Information sharing and third parties

We share information with service providers who assist with payments, identity verification, fraud prevention, hosting and analytics. Where data is shared we require partners to protect information in line with our standards. We may also disclose information to comply with legal obligations, investigatory requests or to protect the safety and rights of others.

Changes to this privacy policy

We may update this policy from time to time to reflect changes in our services or legal requirements. Any material changes will be posted on this page with the date of the latest update. We encourage you to review this policy periodically to stay informed about how we protect your information.