Responsible Gambling at Wixstars Casino
At Wixstars we take responsible gambling seriously. We want players to enjoy their time with us while staying in control, so we provide practical tools, clear information and access to support. This page explains our approach to safer gambling and the options available if you ever feel you need to limit or pause your activity.
Player protection principles
We aim to protect players by promoting controlled play, preventing underage access and responding quickly to requests for help. We encourage realistic play decisions, respect privacy, and monitor accounts for signs of harmful behaviour so we can offer support where needed.
Activity-control tools
Tools you can use
- Deposit limits - set daily, weekly or monthly maximums to control how much you add to your account.
- Loss limits - cap the total losses you can incur over a chosen period.
- Session time limits and reality checks - reminders to help you track how long you have been playing.
- Account time-outs - short breaks from play that prevent access for the chosen period.
- Self-exclusion - longer-term or indefinite exclusion from the platform if you need a sustained break.
These controls can be applied via your account settings or by contacting our support team. We will guide you through the available options and help implement the choices that suit you.
Deposit limits
You can set or reduce deposit limits at any time. Limits are there to help you stick to a budget and avoid overspending. If you request an increase, we may apply a short delay before the change takes effect to reduce impulse adjustments.
Loss limits
Loss limits help protect your overall financial exposure by restricting how much you can lose in a set period. These limits are adjustable by you and can be lowered immediately. If you need assistance choosing suitable limits, contact our support team for guidance.
Time limits and account breaks
Session limits and reality checks are useful for keeping play brief and deliberate. A short account break or timeout can be applied immediately and is a practical step if you feel play is becoming harder to control.
Self-exclusion
If you need a more significant step, self-exclusion prevents access to your account for a chosen period or indefinitely. We will close your account and block access in line with your request. Please contact support to start the self-exclusion process and to discuss any follow-up actions.
Signs of problematic behaviour
- Spending more than intended or chasing losses
- Neglecting work, family or other responsibilities
- Borrowing money or regularly using funds meant for essentials
- Feeling distressed, anxious or unable to stop gambling
Tips for maintaining control
- Set clear deposit and loss limits and stick to them
- Use session reminders and take regular breaks
- Only gamble with money you can afford to lose
- Avoid gambling under the influence of alcohol or strong emotions
- Talk to someone you trust if gambling is causing worry
Professional help and support organisations
If you need further help, contact reputable organisations such as GamCare or BeGambleAware for confidential advice and specialist support. You can also speak to your GP or local support services. If you want to discuss options on your account, contact our team via [email protected] or use live chat for immediate assistance.